General Manager

Job Description: General Manager – Quality

Location: JCB Jaipur
Department: Quality Assurance

Role Purpose

To lead and drive the overall Quality function across Welding, Painting, and Assembly operations, ensuring defect free production, compliance with JCB Group Quality standards, continuous improvement, and customer satisfaction.

Key Responsibilities

1. Quality Strategy & Leadership

• Develop and implement plant-wide quality strategy aligned with business goals.
• Lead Quality Assurance (QA) teams across Welding, Painting, and Assembly.
• Drive a culture of “Defect Free” across all manufacturing processes.
• Partner with Operations, Engineering, Sales & Service teams to achieve quality targets.

2. Process Quality Management

• Ensure adherence to quality standards in:
• Welding: Weld strength, NDT inspections, defect prevention, WPS/PQR compliance.
• Painting: Surface preparation, coating thickness, adhesion, corrosion resistance etc.
• Assembly: Fitment quality, torque control, functional testing, leak testing etc.
• Monitor and improve process capability (Cp, Cpk) and control plans.
• Implement robust PFMEA, Control Plans, SPC, and MSA methodologies.

3. Supplier Quality Management

• Lead supplier quality audits and development initiatives.
• Implement robust PPAP process.
• Ensure incoming material quality meets specifications.
• Work closely with vendors on corrective actions and process improvements.

4. Customer Quality & Complaint Handling

• Manage customer complaints using structured methodologies like 8D / 5 Why / Fishbone analysis.
• Drive closure of customer issues with sustainable corrective and preventive actions.
• Ensure customer satisfaction metrics (DPU, Warranty Claims) meet targets.

5. Continuous Improvement

• Lead Lean, Six Sigma, Kaizen, and TPM initiatives.
• Identify cost of poor quality (COPQ) and implement reduction plans.
• Promote digitalization and automation in quality systems.

6. Compliance & Audits

• Ensure compliance with:
• IMS certification / Other standards
• JCB Group global quality standards
• Lead internal and external audits and ensure closure of findings.
• Maintain documentation and Quality Management Systems (QMS).

7. Team Development & Leadership

• Build and mentor a high-performing quality team.
• Conduct training programs on quality tools and systems.
• Drive accountability and performance management within the team.

Key Performance Indicators (KPIs)

• Reduction in internal defects
• Reduction in customer defects / complaints and warranty cost
• Supplier quality performance (PPM)
• Audit & compliance
• Cost of Poor Quality (COPQ)

Qualifications & Experience

• Education: B.E./ B. Tech in Mechanical / Production / Metallurgy (MBA preferred)
• Experience:
• 20 –25 years in manufacturing quality
• Minimum 5 – 8 years in leadership role
• Strong exposure to Welding, Painting, and Assembly processes
• Experience in automotive / construction equipment / heavy engineering industries preferred

Technical Skills

• Welding quality: Weld inspection standards
• Paint shop quality: Pretreatment, E-coat, powder/liquid painting
• Assembly quality: Assembly process, Torquing, functional validation, Testing etc
• Quality tools: Six Sigma, SPC, 8D, APQP, PPAP
• Knowledge of SAP quality modules etc

Behavioral /Professional Competencies

• Strong leadership and team-building skills
• Analytical problem-solving mindset
• Excellent stakeholder management
• High attention to detail
• Result-oriented with continuous improvement focus

Preferred Certifications

• Six Sigma Black Belt / Green Belt
• Lead Auditor Certification

Reporting Structure

• Reports to: Site Head JCB Jaipur
• Direct Reports: QA Managers / Section Heads (Welding, Painting, Assembly, Supplier Quality, Customer Quality)